CAIPA Brochure- Why Outsource to the Caribbean

THINK NEARSHORE CARIBBEAN

Where SERVICE is our Passion

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, British Virgin Islands, Cayman Island, Curaçao, Dominica, Dominican Republic, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, Saint Vincent & Grenadines, St. Kitts & Nevis, Sint Maarten, Suriname, Trinidad & Tobago, Turks & Caicos

Double-Digit Annual Growth in the Caribbean’s BPO Sector over the past 10 years!

74,070

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• The number of BPO jobs have doubled from 29,300 in 2009/10 to over 74,000 in 2015/16, reflecting an additional 44,700 workers entering the sector in the period • This phenomenal growth speaks to the significant potential of the Caribbean BPO sector. • The estimated market value in 2014 was over US$2 billion

CAGR 17%

29,300

2009/10 2015/16

Top jobs outsourced to the Caribbean

$

VOICE PROCESSING

LEGAL PROCESS OUTSOURCING

FINANCE & ACCOUNTING

BACK OFFICE AUTOMATION

GRAPHIC DESIGN & ANIMATION

HUMAN RESOURCES OUTSOURCING

DATA ENTRY SERVICES

WEB DESIGN & DEVELOPMENT

Why the Caribbean? Top 5 Reasons to Outsource to the Caribbean

Service-Oriented Labour Force

1

=

Best Customer Experience

Customer Retention

We build on our experience offering world class service to tourists

2

Highly Educated Labour Force

95% literacy rate in the Caribbean

• High Enrolment Ratios Secondary Education (%) COSTA RICA COLOMBIA THE CARIBBEAN MEXICO PHILIPPINES WORLD INDIA

Tertiary Education (%) COSTA RICA COLOMBIA THE CARIBBEAN MEXICO PHILIPPINES WORLD INDIA

53.0 51.3 36.3 35.8 33.0 29.2 23.9

100.9 93.0 86.2 85.7 84.6 75.0 68.5

• Multilingual Talent Pool

Spanish French

Dutch

English

Available Labour Force

3

Total labour force of 12.4 million

25%

UNEMPLOYED

25% of the population is between 15-29 years of age

25% youth unemployment

Growing employee base

• Low attrition rates

3% CARIBBEAN

40% INDIA

25% MEXICO

Competitive Prices

4

Competitive Salaries (from US$400/month for entry level Call Center jobs)

Competitive Internet Prices (from as low as US$12.30/month for an entry level fixed broadband subscription)

Low Real Estate Costs (from as low as US$11.20/m2 per month for Class A Commercial Property Office Space Rental)

Special incentives - In Free Zones, corporates can be exempt from value added tax, corporate income tax and customs duties

Easy Access to the Caribbean

5

The region offers a geographical proximity to North America and Latin America and good level of cultural affinity with key sourcing markets

• Time-zone advantage

New York time = Caribbean time

The Philippines +12 hours difference with New York

India +10 hours difference with New York

• Extensive and Good Quality International Air Transport Links • Direct Connections with the Caribbean from major US cities and European Hubs • Comparative Travel Times from New York • The Caribbean: 2-5 hours • The Philippines: +17 hours • India: +16 hours

So Many Reasons to Outsource to the Caribbean

Best Customer Experience

Support to Investors

Robust Transportation

Robust Telecoms Infrastructure

Strong Government Support

Special Economic Zones

Burgeoning Business Culture

Economic & Political Stability

Premium Quality Life

Who is investing?

Contact CAIPA: c/o Caribbean Export Development Agency, 7th Floor, Torre Diandy XIX, Av. Pedro Henriquez Urena #150, La Esperilla, Santo Domingo, Dominican Republic Tel: 1-809-531-6565 Email: secretariat@caipainvest.org Website: www.caipainvest.org