CAIPA Brochure- Why Outsource to the Caribbean

Double-Digit Annual Growth in the Caribbean’s BPO Sector over the past 10 years!

74,070

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• The number of BPO jobs have doubled from 29,300 in 2009/10 to over 74,000 in 2015/16, reflecting an additional 44,700 workers entering the sector in the period • This phenomenal growth speaks to the significant potential of the Caribbean BPO sector. • The estimated market value in 2014 was over US$2 billion

CAGR 17%

29,300

2009/10 2015/16

Top jobs outsourced to the Caribbean

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VOICE PROCESSING

LEGAL PROCESS OUTSOURCING

FINANCE & ACCOUNTING

BACK OFFICE AUTOMATION

GRAPHIC DESIGN & ANIMATION

HUMAN RESOURCES OUTSOURCING

DATA ENTRY SERVICES

WEB DESIGN & DEVELOPMENT