CE- Annual Results Report 2023 FINAL

Advanced SMEs represent a smaller portion of 2.63%

Starter (Novice) level SMEs account for a notable 19.08%

When examining the maturity levels across digital technologies, communications, sales channels, organization, people, data, analytics, strategy, and digital transformation, a nuanced picture emerges. Within digital technologies and communications, the distribution indicates a notable presence of SMEs at the Beginner and Proficient levels. In contrast, there is a comparatively smaller representation of Advanced SMEs. In terms of organization, people, data, and analytics, Starter (Novice) and Beginner levels are prevalent, suggesting a need for improvement in these areas. However, there’s a promising sign of growth towards proficiency and advanced stages. Finally, regarding strategy and digital transformation, there is a mix of maturity levels, with a significant portion of SMEs classified as Starters and Beginners. Nonetheless, there is a notable progression towards proficiency and even some representation in the Advanced category, indicating a positive trend towards digital transformation maturity. In addition to the direct benefit to business owners/managers, the rich data from the Check-up will be integrated into a public data analytics dashboard where interested persons and entities can select various filters and cross tabulations to interrogate the data under various scenarios. The use of the dashboard will help to guide policy design and interventions as well as enhance knowledge of business digitalization at sector, country, or regional levels.

CREATING A BOLD NEW CARIBBEAN | RESULTS REPORT 2024 | 45