Implementation of the 10th EDF Regional Provate Sector Programme

STRENGTHENING CARIBBEAN EXPORT’S INSTITUTIONAL CAPACITY

Export Promotion, and Services.

programmes, and an appropriate rewards and recognition system • Definition of learning and growth perspectives for Agency staff at all levels • Contributions of human resource management to the achievement of the Agency’s strategic objectives Caribbean Export’s ICT Policy and Strategy reflects the internal needs of the Agency, as well as those of its external clients. Developed in consultation with key stakeholders, the Strategy will afford Caribbean Export the opportunity to derive better value from the existing ICT structure and future enhancements. The ICT Policy and Strategy outlines four primary objectives: • Establishment and maintenance of effective and appropriate ICT Governance and Management arrangements for Caribbean Export, which allow for successful identification and exploitation of opportunities to take advantage of ICT on an on-going basis. • Development and maintenance of a suitable ICT infrastructure, including hardware and software tools, services, connectivity, and related facilities, that is capable of fully supporting the internal operations and customer service delivery functions the Agency. • Implementation and management of systematic ICT tools and methods for continuous improvement of the Agency’s operational effectiveness and efficiency. • Provision of ICT tools, facilities, training and technical assistance to the Agency (and clients where applicable) to support effective delivery of services in the pursuit of the Agency’s Vision and Mission. The PR and Communications Strategy establishes a framework that will not only boost the visibility of the Agency and its role in regional export development, but also build a communications structure that can adequately support Caribbean Export’s Vision and Mission. In achievement of this, the Strategy outlines the following objectives: • Strengthen the Agency’s profile as the premier regional organisation for trade and export development and investment promotion in the Caribbean • Strengthen its interaction and awareness with SMEs, BSOs, governments and donors

The Agency has also developed operational strategies to support work programme implementation in four key areas: human resources (HR) development, information and communicationtechnology(ICT),public relations (PR) and communications, and monitoring and evaluation (M&E). The HR Development Strategy takes both the human resource planning system as well as the staff rules into account. This strategy supports the Agency in its efforts to be creative, dynamic, process-oriented and relevant to its partners and clients while continuously monitoring and upgrading its own performance. Key elements of the HR Development Strategy include: • Critical review of Caribbean Export’s current human resource management practices • Identification and analysis of Caribbean Export’s human resource management needs based inter alia on a skills gap assessment. • Proposal of a human resource management system that complies with the requirements defined in the Agreement establishing Caribbean Export and amendments thereto • Identification and delivery of relevant training needs to design

customised staff development

76